It’s Ticketpalooza Day at WP Engine, the Austin-based company that offers managed hosting services for WordPress-based websites.
About 30 members of the company’s support staff are gathered around two long tables fielding calls from customers having problems with their websites.
The support reps tap on their laptops, lean over to look at a neighbor’s computer screen and offer words of advice. They score prizes, devour company-provided lunch and seriously reduce the number of calls.
The idea of Ticketpalooza is to close out service tickets to customers’ satisfaction as quickly as possible, said Austin Gunter, part of the company’s marketing department.
He said WP Engine’s customers appreciate the draw down on the service queue and the staff likes the collaborative yet competitive process. “We’re all just having a lot of fun with this.”
Customer service is an essential part of what WP Engine offers. Its services help its customers’ websites run faster, more reliably, more securely and with the capability to grow.
Read more at WP Engine Revs Up on WordPress.